Sur o Bani has teamed up with TNT, FED EX, DHL, UPS and many more professional couriers with a global reach in express, logistics and international goods delivery services. Sur o Bani tries their level best to send your musical instruments safely and on time using the integrated air and road networks. WE use the best material for packaging your instrument, however we do not guarantee a 100% safe delivery of any instrument due to Mishandling of courier companies. We deliver worldwide directly to your doorstep, however please check with your country about customs, import duties or any taxes for any shipments. They are not included in any of the quotes provided from us. These networks are supported by sophisticated technology that helps them to ensure service reliability.
The above mentioned couriers offer insurance as an extra please enquire:
If your instrument was shipped to you, please carefully unpack and examine it for shipping damage. If damaged, please contact us within 24 hours so that we can begin work on the insurance claim if you have purchased as an extra. Keep the original packaging. It’s not a good idea to return an instrument that has shipping damage before calling us, as a second journey will complicate matters considerably, causing more damage and may invalidate any insurance claim or rights you may be entitled to. All our instruments are delicate and should be handled gently.